Current Students Help
Current Student FAQs
Contact Us
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UMass Global has partnered with Follett and they can be reached at:
800-381-5151
UMassGlobaluniversity@bkstr.com -
Contact your instructor for help with:
- course content
- assignment submission/re-submission
*Instructor's contact info can be found when you logged in to your course.
Contact IT Support for all other technical requests:
855-553-3007
servicedesk@umassglobal.eduHave the following information ready:
- username (the username is before the @ symbol in your email address)
- Course enrolled in
- Immediate access to a properly functioning computer
Student Blackboard Support Links
- Reset username or password
- Blackboard Online Course Tutorial
- Blackboard tutorials and other resources
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If you are experiencing technical issues or need Blackboard Technical Support, contact the UMass Global IT Service Desk. Please be prepared to provide your full name, ID number or username if available, last four digits of your Social Security Number, and date of birth.
Hours of operation:
Monday – Friday: 8am - 8pm
Saturday – Sunday: 11am - 8pmContact Technical Support:
- 855-553-3007 (toll free)
- 949-341-9801
- servicedesk@umassglobal.edu
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Your support staff is ready to help you. You can reach out to your academic advisor or One Stop for assistance with the following:
- Admission
- Academic calendar dates and deadlines
- Billing
- Financial Aid
- Registration
- Other administrative functions
Please contact your one-stop student services center.
Existing Credit and Transcripts
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Chances are you took a course with a curriculum partner through the School of Extended Education and have registered for a professional credit. Please visit the Extended Education Student Resources page for more information.
For Extended Education students with questions regarding the content of your transcript (courses, grades, etc.), please call (800) 632-0094 or email k12partners@umassglobal.edu.
For all other students (current or alumni), please contact your OneStop Specialist. You can reach the transcript department at (866) 351-0008 or email transcripts@umassglobal.edu.
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Typically it takes 3-5 business days to process your transcript, assuming that you do not have any holds on your student account and submitted an authorization form (if applicable). Turnaround times are slower in times of high volume, such as the beginning and the end of a term.
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You will need your original order number as well as the Student ID number or Social Security number that you entered on your order.
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If your order requires a signed authorization form and it is not received within 30 days, your order will be automatically canceled.
PLEASE NOTE: We have a small number of schools that charge your credit card at the time your order is placed who will automatically refund the charges if your order is canceled.
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If your transcript was delivered electronically and you received notification of receipt, please contact your recipient. If your transcript was mailed via USPS First Class Mail, please allow sufficient time for delivery. If your transcript was mailed using Federal Express expedited shipping, check the tracking number of the Federal Express service. If your transcript needs to be re-ordered, you will need to submit a new transcript order with payment.
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Please call our Credentials Solutions Customer Service Department at (847) 716-3005 between the hours of 7:00 am and 8:00 pm Monday through Thursday and between 7:00 am and 6:00 pm CST/CDT on Fridays. A representative will be happy to assist you.
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Transcript requests will not be processed until all holds have been cleared. If your hold is not cleared within 30 days of placing an order, your order will be automatically canceled and you will be notified via email. To view your holds, please go to MyUMassGlobal Self-Service or contact your OneStop Specialist for assistance.
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Charges Cost School Transcript $5.00 per transcript Handling $2.55 per transcript Shipping $2.25 per transcript via USPS First Class Mail
$20.00 Domestic Federal Express to main 48 states
$23.00 Domestic Federal Express to Alaska or Hawaii
$43.00 International Federal Express
Federal Express orders that are received before 3:00 PM Central Standard Time will go out the same day. Orders received after 3:00 PM Central Standard Time will go out the following business day, pending any restrictions on your student account.
General
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Once your account is active, you may set up security questions for identification purposes. To maintain the security and privacy of your records, keep your password confidential.
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Depending on your web browser and computer preferences a variation of an authentication box will appear on your screen. Type in your username (make sure you include @umassglobal.edu) and password and click submit.
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Blackboard is a Web-based course management system that supports student and instructor communication by allowing the posting and sharing of documents, links to Web resources, discussion boards and other communication tools.
*Note: Course access is available to students the Friday before class begins.
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New students as well as current students can access their UMass Global email by through the following link.
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Before your online class starts, check out the online course demo to become familiar with the navigation and prepare yourself for the online educational experience. This online course demo will share:
- How to navigate the system
- How to access course syllabi
- What to expect in class
- Hardware & software requirements
- How to communicate with students and faculty
- How your progress is assessed
- And more...
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Degree conferral is automatic. Upon completion of all degree requirements as indicated on the Degree Works official program evaluation, students will be awarded their degrees. Students will receive an email to their UMass Global email account with further information. See the “Graduation/Commencement” tab in MyUMassGlobal for further information.
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University of Massachusetts Global adheres to the guidelines established by the Family Educational Rights and Privacy Act (FERPA) - a federal legislation established to regulate access and maintenance of student records.
FERPA affords students certain rights with respect to their education records, including the right to:
- Inspect their education records
- Request an amendment of the records that the student believes are inaccurate
- Control disclosure of their records except to the extent that FERPA authorizes disclosure with consent
- File a complaint with the U.S. Department of Education concerning alleged failures by University of Massachusetts Global to comply with FERPA requirements
Parents, spouses and significant others have no inherent right to access student educational records.
Tech Support
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To make the most of your online learning experience, there are several technical requirements you will need to fulfill to access Blackboard.
- Windows Users – Windows 7 or newer
- Apple MacOS Users – MacOS 10.15 Catalina or newer
- Internet access
- Web browser updated within the last 6 months
- Microsoft Office 2016 or newer
- Webcam with speakers and/or headset
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Please be aware that Google has changed their Gmail site for logging in. Below are the steps to login:
- Enter your full student email address (username@mail.umassglobal.edu) and select Continue
- Enter your UMass Global password
Note: Google will not accept your temporary password to log in. If you are still using your temporary 6-digit password, then please go to change your password so that it meets the minimum requirements. Please note that your password must be alphanumeric to meet the password criteria for Gmail. If you have not updated your password yet, please check out the FAQ on password help.
Need additional help? email us at servicedesk@umassglobal.edu