Resolving Conflict

Develop the skills to identify, address, and resolve conflict in and out of the workplace.

Course Description

Develop the skills to identify, address, and resolve conflict in and out of the classroom. Conflict is something that occurs on a daily basis in both our personal lives and in our workplace. Identifying and managing that conflict can determine your level of success. In this course, you will explore the different types of conflict, identify your personal conflict style, and learn how to apply that style to situations both in and out of the classroom. You will also identify ways to resolve a conflict situation.

Registration is Temporarily Closed

Registration is currently closed as we transition to a new Learning Management System to enhance your experience. Registration will reopen in January 2025. For questions, please email exed@umassglobal.edu.

Duration

Approximately 15 hours

Up to 6 months to complete coursework

Estimated Tuition

$150

Ways to Learn

Online

Credit

1 PDU

Graduate Level Professional Development Credit

Key Features

Online and self-paced   |   Dedicated mentor    |    Interactive assignments

Real-world case studies   |   Authentic assessments    |    Earn graduate level professional development credits

Upon successful mastery of this course, you will be able to: 

  • Define conflict and identify sources of conflict both in and outside of the workplace
  • Identify the two main dimensions of conflict behavior
  • Explain the five conflict handling modes
  • Identify conflict resolution strategies
  • Formulate the cost of conflict in the workplace


Course Topics:

  • Conflict Management
  • Conflict Behaviors
  • Your Conflict Handling Style
  • Competing Style
  • Collaborating Style
  • Compromising Style
  • Avoiding Style
  • Accommodating Style
  • Five Conflict Handling Styles
  • Resolving Conflict
  • Calculating the Cost of Conflict

Earn your credit in 3 simple steps

Step 1
Register online.

Step 2
Complete the course.

Step 3
Receive credits and obtain an official transcript.


Resources

View Syllabus

Refund Policy

View All PD Courses

What are Graduate-level Professional Development Credits?

Graduate-level professional development credits are not part of a degree program but instead are primarily used for professional advancement such as salary increment steps and recertification. Students should seek approval from appropriate district officials before enrolling in these courses.

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