Operations Management

Learn the fundamental concepts and theories practitioners will need to successfully guide operations in manufacturing and service organizations.

Program Overview

This course explores the fundamental concepts and theories practitioners will need to successfully guide operations in manufacturing and service organizations. Modules in this self-paced course introduce key foundational material, describe the interplay of supply chains and demand management, and explain the role that processes and process management play in robust operations. Specific tools, techniques, and methodologies (including Lean, total quality management, and Six Sigma) are presented to show their applicability to operational strategies.

Learn More and Register

Duration

Approximately 10 hours

Access Time: 180 days

Estimated Tuition

$299

No additional materials required

Ways to Learn

Credit

1.0 CEUs

Program Partner

We partnered with MindEdge to bring you affordable, full suite, cloud-based, content-rich online education.

Learning Outcomes: 

  • Understand why the customer is the focus of operations
  • Create an operations strategy
  • Differentiate between vertical and horizontal integration
  • Compare new product development methods
  • Build a work breakdown structure
  • Understand supply chain and demand chain concepts
  • Analyze dependent and independent demand
  • Compare various forecasting methods
  • Describe the relationship between the master production schedule and the production plan
  • Discuss the impact of sales and operations planning on operations and the supply chain
  • Understand the concept of process control
  • Identify capacity and constraints in an operational process
  • Describe the benefits of the Lean supply chain
  • Determine the service level needed to support customer requirements
  • Explain the importance of establishing a maintenance and reliability program

This course includes an “Ask the Expert” feature. You can use this feature to submit questions about course content. A subject matter expert will provide guidance or point you to additional resources for the topics you’re studying. Questions are answered as quickly as possible and usually within 24 hours.

Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive CEUs.

 

Program Details

Refund Policy

Course Preview

Key Features

Mobile-friendly

Badge and credit-awarding

Fully accessible

Games & Flashcards

Expert-supported

Video content

Ways to Get Started

Related Information

Further your education with a few questions

  • About You
Student Type
Please enter your zip code to proceed.
Please enter a valid zip code to proceed.
Please select a degree type
Please select your area of interest
Please select a program type
Have you served in the U.S. Military or are you a Military Dependant?
Please enter your name
Please enter your last name
Please enter your email to proceed
Please enter a valid email address
Please enter your phone number to proceed.
Please enter a valid phone number.

UMass Global is partnered with hundreds of employers like yours—learn if you’re eligible for tuition discounts by providing your work email address.

Please enter a valid work email address
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

About UMass Global

Earn your bachelor’s degree, master’s degree or certificate at UMass Global, a regionally accredited university.

We value your privacy

By submitting this form, I agree that UMass Global and/or Kaplan North America, LLC may contact me about educational services by voice, pre-recorded message and/or text message using automated technology, at the phone number provided, including wireless numbers. I understand that my consent is not required to attend University of Massachusetts Global. Privacy Policy