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Health and Medical Administrative Services Certificate (HMA)
Acquire the essential skills and competencies required to become a health and medical administrative assistant.
Program Overview
Gain the foundational skills essential for a successful career as a health and medical administrative assistant. In this course, students will learn how to cultivate essential business acumen and foster workplace professionalism within the healthcare domain. Gain insight into the intricacies of cultural diversity and the best practices for promoting customer service tailored to the healthcare industry. Additionally, students will master the art of communication within the unique healthcare context, ensuring clarity and effectiveness in conveying vital information.
Registration is Temporarily Closed
Registration is currently closed as we transition to a new Learning Management System to enhance your experience. Registration will reopen in January 2025. For questions, please email exed@umassglobal.edu.
Duration
Approximately 350 hours
Up to 6 months to complete courseworkEstimated Tuition
$1,950
No additional materials requiredWays to Learn
Online
Credit
9 academic credits
Undergraduate Academic CreditsKey Features
Accessible
Access textbooks and course materials completely online - no materials required.
Self-Paced
Move at your own pace as your schedule allows – no specific start times or dates.
Dedicated Mentor
Need help with an assignment? Submit your questions directly to the instructor for quick replies.
Active Learning
This course features interactive assignments and authentic assessments.
Case Studies
Explore how course content connects to the workplace using real-world case studies.
The Health & Medical Administrative Services Certificate includes three competencies:
- Fundamental Business Skills & Workplace Behaviors in the Healthcare Setting
- Fostering Cultural Competency in Effective Customer Service Practices in the Healthcare Setting
- Communication Essentials in the Healthcare Setting
Upon successful mastery of this certificate, you will be able to:
- Develop strategies to effectively navigate all aspects of the workplace setting, including effective decision making, team engagement and customer service.
- Develop effective communication and service recovery strategies of obtaining and integrating feedback to improve overall customer service practices and experiences.
- Develop skills for effective communication, verbal and nonverbal, including active listening to hone a communication style and increase impact.
Please note:
You may be eligible for tuition reimbursement, check with your
employer to see if you qualify.